Insert what we want to say on Homepage here…..

UniDesk is an ITIL based Service Improvement solution specifically designed for Higher and Further Education which is based on the TOPdesk software. Implementation of IT Infrastructure Library (ITIL) Framework via UniDesk aims to harmonise and improve service processes, and ultimately lead to a more mature and business focussed management of services. The UniDesk membership is based on mutual trust and support, is a not-for-profit arrangement and is not provided to any member institution on a commercial basis. Being a UniDesk member institution has significant value, from shared best practice based on ITIL standards, to community-driven changes to functionality.