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UniDesk is an ITIL-aligned service improvement tool designed for Higher and Further Education based on the TOPdesk SaaS offering.
TOPdesk provide the technical platform with UniDesk managing the service on behalf of members.
The service provides an Enterprise-level service management solution for institutions encompassing core ITIL disciplines.
Sign up today and enjoy the benefits universities across the country are already experincing!

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Discover the difference

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Harness the best practices of ITIL with our guided processes, ensuring optimal service delivery and customer satisfaction.

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Deploy a simple and robust process for colleagues to follow that encapsulates both Incident and Service Request with a high focus on end user experience.

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Ensure that your institution aligns with best practice Change disciplines alongside a pre-build Release & Deployment process.

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Empower your users with self-service
resources, reducing support tickets and empowering independent problem-solving.

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Empower your team to work smarter, not harder, with intuitive tools and automated workflows.

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Gain valuable insights into IT performance and resource allocation to allow data driven decision making to drive continual service improvement.

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Designed by the Education Sector,

For the Education Sector

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These mature ITIL processes guide institutions on best practice within their service operations. The ITIL processes have been tailored to suit education institutions within Higher & Further Education to ensure that colleagues have single workflows to cater for all service disciplines whilst maintaining a focus on the value provided to end users. Our processes are designed by education for the education sector.

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UniDesk is exempt from public procurement regulations allowing the public sector an alternative to existing commercial offerings while harnessing a robust proprietary product offering.

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Optimise Your Service Operations with Our Guided ITIL Processes!

Harness the potential of streamlined operations and enhanced efficiency with our enterprise service management system. Built on best practice ITIL processes, our platform offers guided solutions tailored to your business needs. Let us streamline your workflows, increase productivity, and transform how you manage your service operations.

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YouTube Handover video for Unidesk

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